At Kenz Cosmetics, we are committed to delivering your orders promptly and securely. Below are the details of our shipping policy:

1. Processing Time

- Orders are processed within 1-3 business days after payment confirmation.

- Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

- Standard Shipping: Estimated delivery within 5-10 business days.

- Expedited Shipping: Estimated delivery within 2-5 business days (available at an additional cost).

*Delivery times may vary based on the destination and customs clearance procedures.*

3. Shipping Costs

- Shipping costs are calculated at checkout based on your location and selected shipping method.

- Free shipping is available on orders above a specified amount (check our promotions page for details).

4. International Shipping

- We ship worldwide; however, additional customs fees or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer.

- Delivery times for international orders may vary.

5. Tracking Information

- Once your order is shipped, you will receive an email with a tracking number to monitor your shipment’s progress.

Return Policy

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you can return or exchange it under the following conditions:

1. Eligibility for Returns

- Returns are accepted within 30 days of receiving your order.

- Items must be unused, in their original packaging, and in a resellable condition.

- Sale or clearance items are not eligible for returns unless they arrive damaged or defective.

2. How to Return

- Contact our customer support team at [insert email] to initiate a return. Provide your order number and reason for the return.

- Once approved, you will receive return instructions, including the return address.

3. Return Shipping Costs

- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

- We recommend using a trackable shipping method to ensure your return is received.

4. Refund Process

- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

- Refunds will be issued to the original payment method.

- Original shipping fees are non-refundable.

5. Exchanges

- Exchanges are available for defective or damaged items only. Contact us within 7 days of receiving the item for assistance.

Contact Us

If you have any questions or concerns about our Shipping and Return Policy, feel free to contact us.