At Kenz Cosmetics, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure a smooth resolution.

1. Eligibility for Refunds

- Refunds are available for items returned within 30 days of purchase.

- Items must be unused, in their original packaging, and in a resellable condition.

- Sale, clearance, or final-sale items are not eligible for refunds unless they arrive damaged or defective.

2. Refund Process

- To initiate a refund, contact our customer support team at [insert email] with your order number and the reason for the refund request.

- Once your request is approved, you will receive instructions for returning the item(s).

3. Conditions for Refunds

- Returned items must be received and inspected before a refund is processed.

- Refunds will be issued to the original payment method used for the purchase.

- Please allow 7-10 business days after we receive the returned item for your refund to be processed.

4. Non-Refundable Items

- Original shipping costs are non-refundable.

- Items that show signs of use, wear, or damage (not caused by us) are not eligible for a refund.

5. Return Shipping Costs

- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

6. Defective or Damaged Items

- If your item arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue. We will provide a full refund or replacement at no additional cost.